All in Admin and Management
Improving service quality is the most important benefit of organizational accreditation. But from our experience, it is not the only benefit! Every time an organization completes the accreditation process, COA asks about its impact. Several themes have come out of our survey responses.
When collected and analyzed properly, data removes our subjectivity and can offer a neutral, reliable view of the world. Data is the heart of COA’s performance and quality improvement standards, and drives human service providers to continually monitor performance and investigate flagging or abnormal measures. We now have unprecedented access to data about the world outside of ourselves and our organizations – critical for human service providers who have a special mandate to know and respond to the communities they serve. This post shares a few helpful sources of public data that are relevant to our work.
Outcomes are the big topic of discussion in behavioral health. But how do you make sure your outcomes data has integrity? By following these three tips.
Often times your health is influenced by factors beyond the individual’s control, factors related to their social context. Health professionals refer to these as social determinants of health (SDOH) and they have become the focus of increasing interest when it comes to closing the health disparity gap and taking more proactive approaches to population health and well-being.
The physical environment can have a profound impact on behavior, mood, perception, and accessibility. When designed intentionally and strategically, your facility can support the work and mission of the organization. Left unexamined, it can limit or even undercut your impact.
Almost 3,400 leaders of nonprofits across all 50 states and a wide range of sizes, missions, and work areas raised their voices through the latest State of the Nonprofit Sector Survey.
You may have heard of the terms corporate social responsibility or corporate philanthropy and thought they weren’t relevant to your organization. The first instinct might be “Our whole function is to create social impact driven by our mission. We don’t need to/have time for/have the energy for additional volunteer work”. You might be surprised to discover that there are still opportunities and interest at your organization to incorporate the essence of these ideas. After reading on, I hope you’ll find that there are various ways in which doing so can positively reverberate through your work environment, from boosting morale to encouraging closer work with the community you serve.
To say that the term risk assessment has many meanings is an incontrovertible understatement. My Google search of the phrase "what is a risk assessment" yielded more than 127 million results in an astonishing .88 seconds! From time to time at NRMC we ponder what the phrase means, and why it’s relevant-to the mission of the people and community-serving organizations we serve. Here's why risk assessment matters and how nonprofits evaluate their risks.
As an organization evolves, it will inevitably face changes in leadership. While many of these transitions are anticipated, as when additional leadership roles are established or when a leader retires, other times the agency faces the dilemma of filling an unexpected opening. The key to making any leadership transition a seamless process for staff and clients alike is to develop a thoughtful succession plan that will guide decisions when the need arises. Here, we offer fundamental succession planning tips that can help your organization to Prepare for Greatness!™
We have been hearing the term "mindfulness" increasingly over the past decade. It's something that I've certainly identified with, and I hope to be able to communicate how just a few elements of this concept can be integrated into your leadership style.
In this article we’ll discuss the influence of membership associations and the impact they can have on members in their relevant industries, how they foster growth within the workforce, and provide powerful opportunities for collaboration.
When have we not been talking about race? The vocabulary changes over time, and hopefully each verbal evolution brings something new conceptually and leads us to a new place in terms of needed action and results. But whichever term and concept is in vogue, it is clear that the conversation must keep going.
This post looks at just one area of particular concern. That is, diversity of membership among our boards of directors. Without progress at that level it is almost impossible to achieve real and sustainable change in terms of racial equity toward those we serve.
There is no doubt that having a technology plan is central to business success. And nonprofit service delivery is no exception. Customers look for and expect to find many nonprofit services online.
At its most basic level, a technology plan is a high-level strategy that details where your organization is now and where it wants to go in the future with respect to technology and infrastructure.
Developing a strategy and understanding the short- and long-term costs of that strategy can seem daunting. Where do we even start? How do we build out our technology? Do we need something more than our current website? What kind of database should we use? Do we need a mobile strategy? These are all great questions. And developing a technology plan can help answer some of these questions and put you on the road to creating a sustainable and purposeful strategy for leveraging technology to meet your mission.
How many times have you gone to a website expecting to do something like save, edit, search, pay, or download but can’t figure out how to do it? For a company that relies on their site for client transactions, or marketing and communication purposes, this is bad business. If your customer can’t find what they're looking for because your website is clunky, they aren't coming back anytime soon.In this post we’ll focus on the importance of a good user interface for your website. We’ll discuss some basic design and usability best practices, share COA’s experience and lessons learned from the launch of our web application – MyCOA, and offer recommendations for next steps.
Tis the season for expounding the virtues of professional social workers. Social work is one of the fastest growing careers in the United States. As of 2017, over 650,000 individuals hold social work degrees. Committed to creating positive change, these individuals go to work everyday to address disadvantage through service delivery and advocacy, while simultaneously influencing broader social issues affecting our most vulnerable citizens. During the fall of 2016, I enrolled in the Advanced Standing Program at Columbia University’s School of Social Work with the desire to contribute to this positive impact.
As a Master of Social Work (MSW) intern at the Council on Accreditation, and in honor of National Professional Social Work Month, I would like share six reasons why your organization can benefit from having an MSW intern:
Community demographics are continuing to evolve nationwide, making the need for culturally competent organizations more prevalent than ever. In this article, we will discuss what this means for you as a provider of social services, and how your organization can progress in this realm by exploring the what, why and how of cultural competence.
Leadership teams often struggle grasping the scope of their governing body’s activities around financial audits, and specifically, the role of an audit committee. Here are a few comprehensive resources to answer everything you need to know about the role of audit committees.