All tagged performance and quality improvement
Benchmark reports are increasingly common in the human services sector, but how do you know if this data is valuable to your organization? This blog post provides an overview of benchmarking and tips for evaluating the quality of benchmark data available to you.
COA now has a high-level introduction to PQI (or Performance and Quality Improvement) for anyone new to the concept. Check it out!
When collected and analyzed properly, data removes our subjectivity and can offer a neutral, reliable view of the world. Data is the heart of COA’s performance and quality improvement standards, and drives human service providers to continually monitor performance and investigate flagging or abnormal measures. We now have unprecedented access to data about the world outside of ourselves and our organizations – critical for human service providers who have a special mandate to know and respond to the communities they serve. This post shares a few helpful sources of public data that are relevant to our work.